Refund Policy for Wessen Gift Shop

Last Updated: December 19, 2023

1. Scope and Application

This Refund Policy applies exclusively to online purchases made through the Wessen Gift Shop website. It outlines the conditions under which refunds are processed and provided to our customers.

2. Online Purchase Refund Policy

  • Eligibility for Refunds: Customers are eligible for a refund on online purchases if they request the refund within 14 days of the purchase date.

  • Condition of Goods: To qualify for a refund, the item must be returned in its original condition, unused, and in its original packaging. Items not in their original condition or damaged due to customer misuse are not eligible for a refund.

  • Refund Process: To initiate a refund, customers should contact us at info@wessenshop.com. Please provide your order number and the reason for the return. Instructions for returning the goods will be provided upon the acceptance of the refund request.

  • Shipping Costs: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Refund Issuance: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

3. In-Store Purchase Policy

For purchases made directly at our physical store location, we do not offer returns, exchanges, or refunds. All sales made in-store are final.

4. Non-Returnable Items

Please note that certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

5. Questions

If you have any questions about our Refund Policy, please contact us at info@wessenshop.com or visit our store at 2341 Dulles Station Blvd, #10 Herndon, VA 20171.